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Ordering Information

Ordering Online

Purchasing your goods with us is designed to be simple, quick and secure. Before you order please ensure that:

*    You have ordered the correct size for the product (if applicable)
*    You are aware of the expected delivery dates for the product
*    The desired quantity is correct
*    You have read the Terms and Conditions

When you are at your basket, and you are ready to purchase, click the 'Proceed to Checkout' button.

If you are a new Customer then you will be taken through the order form in which you will be prompted to enter information such as your delivery address and name and your payment details. After this is completed you will be shown an order confirmation page and receive a confirmation e-mail from us.

If you are an existing Customer then you will be asked to log in, if you have not done so already. If none of your details have changed then you will be asked for your credit card details. After this is completed you will be shown an order confirmation page and receive a confirmation e-mail from us.

Please note that when you click 'Proceed to Checkout' you will be taken to the secure area of Kitroom Direct. This means that all the personal information you enter will be encrypted so it cannot be read as it travels over the Internet. Complete all the details required on this page carefully, ensuring that all the fields are completed fully. Then click the purchase button. Your order will then be confirmed, and all you have to do then is sit back and wait for the goods to be delivered!

All orders are processed on our secure server. Simply select the items you require, and add them to your basket. If adding a name, number or patch to your shirt, please remember to select them from the drop down boxes. If you have registered an email address with us, you will receive a confirmation email upon placing your order. If any of your items are not in stock in our UK warehouse, they may be available in our European warehouse and they will be ordered automatically for you. In these instances, your order may take a further 3-5 days to be despatched. If any of your items are unavailable, we will endeavour to contact you as soon as possible so you may choose alternatives.

Payment Methods

In an attempt to protect our customers from any fraudulent use of their credit / debit cards, we, Kitroom Direct, reserve the right to require that until a customer has established an order history with us, all orders be despatched to the registered cardholder's address.

Payment by Debit / Credit Cards

We accept the following cards: Visa / Visa Debit / Mastercard / Switch / Maestro / Solo through our Paypal payment platform.

Promotion Codes / Discounts / Voucher Redemption

Only one promotion code / discount / voucher can be used against any single Kitroom Direct Order.

There are 4 simple steps to redeeming your voucher:


Click here to browse the Kitroom Direct website and add items to your basket.


When you reach the Shopping Cart page, copy and paste your voucher code in the Discount Coupons box.

Should you require additional funds to complete your order then an alternative payment method will be required for the surplus (e.g. credit card). Only the surplus amount will be charged to your card. Please be sure to use your voucher by the expiry date stated in your email. Under no circumstances will vouchers be honoured after this date.


Confirm your order.


Sit back, relax... and we'll send you your order.

* Kitroom Direct reserve the right to cancel any order.

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